FAQs

FAQs

What is Support Coordination?

Support Coordination is a funded Category (Capacity Building – Category 7) within NDIS plans. The funding provides the opportunity for participants to work with a Support Coordinator. The Support Coordinator works closely with the participant to learn how to get the most out of the funding so that the NDIS goals can be achieved.

What if I don’t have a NDIS plan yet?

Contact the NDIS directly on 1800 800 110 (Mon-Fri, 8am-8pm) or visit www.ndis.gov.au and ask about applying for the NDIS. If you receive a NDIS plan and it includes funding for Support Coordination, then you are welcome to contact the team directly on 1300 018 346 during regular business hours or info@trustedsupport.org.au and we can provide you the service.

How do I access your service?

You need to have Support Coordination (Category 7) funded within your NDIS plan as a Capacity Building support. Alternatively, you are able to utilise Support Coordination out of your Core funding (through Category 1) if you are been adversely affected by COVID-19 (this flexibility is only available for a limited time).

So what do I need to get started?

You can send your NDIS plan through via email info@trustedsupport.org.au and a Manager will assign a Support Coordinator from the team to work with you. Once you have been assigned a Support Coordinator, you will then receive a Service Agreement that must be signed and returned in order for service to commence. If you have any further questions you can call 1300 018 346 during regular business hours.

Are you a registered NDIS provider? 

We sure are. NDIS Provider No. 4050001881. The Disability Trust (trading as Trusted Support Coordination). That means you are able to be use our service if your Support Coordination funding is NDIA-managed (otherwise known as portal-managed). The good news is that you can also use our service if your Support Coordination funding is either Plan-Managed or Self-Managed.

How long has Trusted Support Coordination been operating?

Since the first roll out of the NDIS. Back in 2014, we started operating from the initial NDIS trial sites in the ACT.  We have been going strong ever since., supporting more and more participants to achieve meaningful outcomes.

What is your cancellation period?

As per the Trusted Support Coordination Service Agreement, the cancelation period is only 1-week.

How many people work at Trusted Support Coordination?

There are more than 50 team members working across the ACT, NSW and VIC.

What skills and experience does your team have?

All team members have extensive disability sector experience. Other team member experience includes youth work, social work, child protection, supported employment, aged care, mental health, public health and drug and alcohol work.

How do you manage Conflicts of Interest?

Team members work exclusively for Trusted Support Coordination. Support Coordinators ensure you are provided with reputable options to consider so that you can choose the right one to best suit your needs.